Returns & Exchanges
At Lata, we pride ourselves on the quality of our gourmet selections, but if your order arrives damaged or incorrect, we are here to make it right. Due to the perishable nature of our food products, we can only accept returns on items that are defective or shipped in error within 14 days of delivery.
Contact Support
Email our customer care team at support@lata.com with your order number and a brief explanation of the issue.
Submit Documentation
Please attach clear photos of the damaged product and the original packaging to help us process your claim quickly.
Receive Authorization
Our team will review your request and provide a return authorization number or confirm your eligibility for a direct replacement.
Refund or Replacement
Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing