Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of your food products?
We work directly with artisanal producers and use temperature-controlled packaging for perishable items to ensure they arrive at your door in peak condition.
Where do you ship your products?
Lata currently ships nationwide. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a refund or replacement.
Do you offer subscriptions or recurring deliveries?
Yes, we offer flexible subscription plans for our most popular pantry staples and curated boxes, allowing you to save 10% on every recurring order.
How can I track my order?
Once your order has been dispatched, you will receive an email notification with a tracking number and a link to monitor your shipment's progress.
Are your products suitable for specific dietary requirements?
We offer a wide range of organic, gluten-free, and vegan options. Please check the 'Ingredients' and 'Dietary Info' tabs on each product page for specific details.